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Frequently Asked Questions

1. Does United Swimming accept Active Kids and First Lap Vouchers?

Yes. United Swimming is an Active Kids and First Lap Provider. You can redeem your Active Kids or First Lap Vouchers by sending the voucher details to info@unitedswimming.com. Once processed, your voucher will be applied towards your next payment due.

Please refer to the Active Kids and First Lap Voucher Information available on our website for more detailed information.

2. Is there a minimum enrolment period?

Yes. Learn to Swim and Squad Enrolments have a minimum enrolment period of 8 weeks. Please refer to the Swim School Enrolment Terms and Conditions available on the United Swimming website for more information.

3. Does the pool operate the same term times as schools?

Our learn to swim lessons are run year-round, with the exception of a two week break over Christmas and the New Year period. In addition to our regular lessons, we conduct School Holiday Intensive Programs during school holiday period at selected Centre locations, where for a reduced fee, your child can receive intensive tuition each weekday. We run them 4 times a year (January Summer Holidays, Term 1 Holidays, Term 2 Holidays and Term 3 Holidays). The School Holiday Intensive Program produces significant results, regardless of the child's previous swimming abilities.
Squad training sessions continue throughout the year so please refer to our squad training schedule sent separately to all squad members.

4. Are all United Swimming teachers qualified?

Yes, all United Swimming teachers are fully qualified beyond the industry standard. United Swimming teachers and coaches complete an extensive in-house training program to teach with United Swimming teaching principles and guidelines. The United Swimming Teacher Training System ensures new teachers undergo 30+ hours of training, including class observation, online theory, supervised teaching and assessments before they get to teach their own classes. United Swimming teachers and coaches are all required to obtain a nationally recognised qualification issued by AUSTSWIM or Swim Australia prior to the beginning of their employment.

5. Should my child swim more than once a week?

Yes. An extra lesson each week accelerates learning and our experience is that children who swim more frequently progress faster through each level. During the school holidays we offer our holiday intensive program, where for a reduced fee your child can receive intensive swimming tuition each week day. Check with our management team about booking additional lessons or to find out more about the holiday intensive swim lessons.

6. Should I continue lessons during the Winter season?

Attending swimming lessons year-round should be a top priority for parents/guardians. Winter is a great time to keep your children active, healthy and building on their swimming skills. Our experience demonstrates that having a long break in lessons may result in a loss of the skills and consistent year-round practice is crucial to avoid regression. Our pools are maintained at a constant temperature, so even in the cooler months, it is still comfortable in the water for swimming lessons.

7. How do I pay for lessons?

All lessons at United Swimming (except for Top Ryde Centre) for learn to swim and Squad (Fitness Pathway only) program are charged monthly on a direct debit system on the first day of each calendar month for that month's lessons. Please refer to our Learn to Swim and Squad Fees Schedule for more detailed information on fees and discount structure.

  • Family discounts (learn to swim program): If you have more than one child enrolling into the same United Swimming program and facility, the second child will receive a discount of 10% and the third child will receive a discount of 15%.
  • Multi-lesson discounts (learn to swim program): If your child attends multiple lessons each week at the same United Swimming facility, the second lesson will receive a 10% discount and the third is discounted 20%.

*Fees for squad program (Performance Pathway) are charged fortnightly on a direct debit system.

*Family discounts are not applicable for the squad program. Please refer to our Squad program information for more detailed information.

*Multi-lesson discounts are not applicable for the private lessons.

  • Top Ryde Centre enrolments only: For members enrolled at Top Ryde Centre, your fees will be charged on a 3-monthly basis. Lesson fees are paid in advance at the Top Ryde Centre reception and invoice will be sent per 3 months block via email.

8. Do swimming lessons operate during school holidays?

Yes. The Learn to Swim and Squad programs run on a perpetual basis throughout the year and over school holidays. We also additionally run an intensive program over the school holidays. Learn to Swim lessons are subject to a temporary closure period for two weeks over the Christmas and New Year Period.

9. I have more than one student enrolled. Will my account be debited separately for each student?

No. Provided that both students are part of the same family on our database, the amount debited will be the total for both student’s bookings combined.

10. Are there any discounts for multiple student bookings?

We offer multi lesson discounts and sibling discounts for direct family members.

Please refer to the lesson fees schedule for both learn to swim and squad program.

11. Do I get charged for public holidays?

Members enrolled in the Learn to Swim and Squad Program (Fitness Pathway) are not charged for public holidays. When a public holiday occurs within a direct debit period, the amount debited is pro-rated and may vary slightly (less) than the standard direct debit amount.

Members enrolled in Squad Program (Performance Pathway) will be charged a fixed monthly fee without deductions for public holidays.

12. Is there a transaction fee charged for direct debits?

United Swimming does not charge fees for automatic direct debit transactions.

13. Does United Swimming provide make up lessons for missed classes?

Yes. Members who register for our online member's portal have access to marking their absence and booking make up lessons online. For more information on our make up policy, please refer to the make up lessons section of the Swim School Enrolment Terms and Conditions.

14. Do you provide credits or refunds for missed classes?

No. We do not offer credits or refunds for missed classes. Make up lessons are provided, given at least 4 hours advance notice was provided before the original class commencement time.

15. Am I required to supervise my child’s lessons?

Yes. Children under 10 years of age must always be supervised by a responsible person aged 16 years or over.

16. Who do I speak to in relation to my child’s progression?

Our Centre Manager of Supervisor in Charge are available at the pool during lesson hours to conduct assessments and assist with supervision of our program. Should you have any questions relating to your child’s development and progression, please feel free to speak to one of our Supervisors. Additionally, please refer to the progress section of our online member’s portal for more information on skills achieved.

17. What is your cancellation policy?

Cancellations from the learn to swim and squad swimming programs must be submitted in writing using the United Swimming enrolment cancellation request form, a minimum of 30 days before the commencement of the next scheduled direct debit period. If this is left later, you run the risk of being charged for the following month.

All outstanding account balances must be finalised prior to the cancellation being processed. All make up lessons become void upon cancellation. All cancellations will be processed at the end of the payment cycle. Credits or refunds are not provided for early cancellations.

18. Swim School Customer Service Hours

  • Monday to Friday 9:30am to 6:00pm
  • Saturday 9:00am to 6:00pm
  • Sunday 9:00am to 4:00pm

STILL UNSURE?

If you’re still unsure if this training program is right for you or need some further information, please get in touch with our team. Our support team is ready to answer all your questions.
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