Regular attendance at scheduled lessons is always recommended to support consistency and steady progression. However, we understand that there may be occasions when a student is unable to attend their regular lesson.

Where a student is unable to attend, parents or guardians may mark the student absent through the United Swimming Member's Portal.

There are some important Terms & Conditions that apply to Makeup Lessons. The key things to remember are:

1. Makeup Lesson bookings are available through the United Swimming Member’s Portal and are subject to availability.
2. The Responsible Person must mark the Participant absent through the Member’s Portal at least four (4) hours before the Participant’s scheduled lesson. This allows the vacated place to become available for another Participant seeking to book a Makeup Lesson.
3. Where an eligible absence is recorded at least four (4) hours before the Participant’s scheduled lesson, a Makeup Lesson Voucher will be issued to the Participant’s Member’s Portal account.
4. Makeup Lessons are subject to availability, may be booked a maximum of seven (7) days in advance and expire eight (8) weeks from the date of the original missed lesson.
5. Before confirming a Makeup Lesson booking, the Responsible Person must ensure that the selected date, time and location are suitable and that the Participant is reasonably expected to attend.
6. Makeup Lesson entitlements are limited to twelve (12) per Participant per calendar year, from 1 January to 31 December. This limit applies to eligible absences for personal reasons, family holidays and illness, subject to clause 11 of our Swim School Enrolment Terms and Conditions.
7. Once a Makeup Lesson has been booked, the booking cannot be cancelled, changed, rescheduled or transferred to another lesson. If the Participant does not attend the booked Makeup Lesson, the applicable Makeup Lesson Voucher will be treated as used and will not be reissued.
8. Makeup Lesson Vouchers are personal to the Participant to whom they are issued and cannot be transferred to another person.
9. A Participant must remain actively enrolled in an eligible United Swimming program in order to book and attend a Makeup Lesson. All unused Makeup Lesson Vouchers become void when the Participant’s enrolment ends.
10. Makeup Lesson Vouchers have no cash value and no refund or account credit will be provided in lieu of an unused or expired Makeup Lesson Voucher.
11. Makeup Lessons and Makeup Lesson Vouchers are not available for Private Lessons, Holiday Intensive Program, Squad Form Correction Lessons or the Squad Program (Performance Pathway).

Additional Makeup Lesson Vouchers for Medical Reasons

Once all twelve (12) available Makeup Lesson Vouchers have been used for a calendar year, United Swimming management may consider issuing additional Makeup Lesson Vouchers to a Participant on medical grounds upon receipt of an application supported by a valid medical certificate. Applications must be submitted by email to [email protected].