Regular attendance at scheduled lessons is always recommended to support consistency and steady progression. However, we understand that there may be occasions when a student is unable to attend their regular lesson.

Where a student is unable to attend, parents or guardians may mark the student absent through the United Swimming Member's Portal.

There are some important Terms & Conditions that apply to Makeup Lessons. The key things to remember are:

• Makeup Lesson bookings are available only through the United Swimming Member’s Portal and are subject to availability.
• You must mark your child absent through the Member’s Portal at least 4 hours before their scheduled lesson. This also allows the vacated place to become available for another student seeking to book a Makeup Lesson.
• Where an eligible absence is recorded at least 4 hours before the scheduled lesson, a Makeup Lesson Voucher will be issued to the student’s Member’s Portal account.
• Makeup Lessons may be booked a maximum of 7 days in advance and expire 8 weeks from the date of the original missed lesson.
• Before confirming a Makeup Lesson booking, please ensure that the selected date, time and location are suitable and that your child is reasonably expected to attend.
• Makeup Lesson entitlements are limited to 12 per student per calendar year, from 1 January to 31 December. This limit includes eligible absences for personal reasons, family holidays and illness.
• Once all 12 Makeup Lesson Vouchers have been used for the calendar year, United Swimming management may consider issuing additional Makeup Lesson Vouchers on medical grounds. An application must be supported by a valid medical certificate and submitted by email to United Swimming.
• Once a Makeup Lesson has been booked, it cannot be cancelled, changed, rescheduled or transferred to another lesson.
• If the student does not attend a booked Makeup Lesson, the applicable voucher will be treated as used and will not be reissued.
• Makeup Lesson Vouchers are personal to the student to whom they are issued and cannot be transferred to another person.
• Students must remain actively enrolled in an eligible United Swimming program to book and attend Makeup Lessons. All unused Makeup Lesson Vouchers become void when the student’s enrolment ends.
• Makeup Lesson Vouchers have no cash value. No refund or account credit will be provided in lieu of an unused or expired Makeup Lesson Voucher.
• Makeup Lessons are not available for missed or cancelled Private Lessons. 
• Makeup Lessons, credits or refunds are not provided for lessons missed or cancelled within a Holiday Intensive Program, except where otherwise required by law

Additional Makeup Lesson Vouchers for Medical Reasons

Once all twelve (12) available Makeup Lesson Vouchers have been used for a calendar year, United Swimming management may consider issuing additional Makeup Lesson Vouchers to a Participant on medical grounds upon receipt of an application supported by a valid medical certificate. Applications must be submitted by email to [email protected].